This privacy policy covers Serum No. 5’s treatment of personally identifiable information collected by Serum No. 5 through a website owned and operated by Serum No. 5.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent,
• Wishlist details, such as products added, date of addition, name and privacy settings of your wishlists, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

We share information with third parties who help us provide our orders and store services to you; for example with payment gateways (PayPal and Stripe) and shipping providers. 

When you place an order, you will have the option to check out as a guest or to create an account.  If you decide to create an account, you will be prompted to provide a username and email address.  Using your account information, we may send you communications that we believe are relevant to you.  Serum No. 5 may also ask you to accept marketing emails.  These emails will promote new products and offer you with incentives and discounts you may use for future orders. You may opt-out at the time of creating your account and you can request to be added to our lists at a later time by sending an email to hello@serumno5.com.

What we access?

• If you are logged in: We access your billing email address saved in your account & billing email address entered during purchase
• If you are a visitor: We access your billing email address entered during purchase

What we store & why?

• Coupon code generated for you
• Coupon code passed via URL
• Coupon amount, email & message entered for gift card receiver

We store these data so that we can process it for you whenever required.

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and Stripe Global Privacy Policy for more details.

What data is collected

Information shared with a shipping provider includes city and zip code, to calculate shipping rates.

How shipping providers use data

Their privacy policies are included below:

• USPS: https://about.usps.com/who-we-are/privacy-policy/welcome.htm
• ShipStation: https://www.shipstation.com/privacy-policy/
• Stamps.com: https://www.stamps.com/privacy-policy/

Serum No. 5 is pleased to hear from our customers and welcome your comments regarding our products.  We include customer reviews on our website to allow other customers to see what you think about a product.  These reviews may contain personally identifiable information, such as your name, should you choose to use your first and/or last name.  We also allow you the option of sharing your review anonymously by entering a “nickname” when submitting your review.  To request removal of your personal information from these reviews, contact us at hello@serumno5.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Visitor comments may be checked through an automated spam detection service. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact form submissions are kept for customer service purposes, but the information submitted through them is not used for marketing purposes.

We may collect additional information that you choose to give us.  An example of this is when you participate in giveaways, sign up for special discounts or promotions, communicate with us by email, phone or otherwise, provide product reviews, or provide alternative delivery addresses.

Unfortunately, no data transmission over the internet can be considered 100% secure.  However, when you place an order online, your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the internet.  SSL technology allows for the prevention of your information from being stolen or intercepted while being transferred to us and once we have received it.  Your credit card information is always stored in encrypted form in a restricted-access database that is away from our website database so it is not connected to the internet, to keep it safe from hackers.

To personalize and enhance your browsing and shopping experience, we use a feature on your internet browser called a “cookie.”  Cookies are small files that your web browser places on your computer’s hard drive.  Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, preferences and other customization selections.   Although we do not store personal information in cookies, we do tie cookies to a customer member ID which is then used to pull personal information out of the database for identification purposes.  Cookies also let us know how you found us.  Cookies are not used to access information entered on the secure server.