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Frequently Asked Questions

Products


What Is Indie Polish?

“Indie Polish” is a category of nail lacquers that are independently owned and handmade, each with generally a smaller distribution.

Do Your Lacquers Contain Any Harmful Toxins?

No, all Serum No. 5 lacquers are 3-free. A polish is classified as 3-free when it does not contain formaldehyde, toluene and dibutyl phthalate.

What Are The Ingredients In Your Products?

Love Lacquer Ingredients
Ethyl Acetate • Butyl Acetate • Nitrocellulose • Phthalic Anhydride/Trimellitic Anhydride/Glycols Copolymer • Isopropyl Alcohol • Acrylates Copolymer • N-Butyl Alcohol • Acetyl Tributyl Citrate • Benzophenone-1 • [+/- (May Contain) Sucrose Acetate Isobutyrate • Adipic Acid/Neopentyl • Stearalkonium Hectorite • Camphor • Silica • Citric Acid • Polyethylene Terephthalate • CI 12085 (Red 36) • CI 15850 (Red 7 Lake) • CI 15880 (Red 34 Lake) • CI 15985 (Yellow 6 Lake) • CI 19140 (Yellow 5 Lake) • CI 42090 (Blue 1 Lake) • CI 47005 (Yellow 10 Lake) • CI 60725 (Violet 2) • CI 77000 (Aluminum Powder) • CI 77007 (Ultramarines) • CI 77163 (Bismuth Oxychloride) • CI 77491, CI 77492, CI 77499 (Iron Oxides) • CI 77510 (Ferric Ferrocyanide) • CI 77742 (Manganese Violet) • CI 77891 (Titatnium Dioxide) • Mica • Strontium Aluminate]

Cuticle Serum Ingredients
Jojoba Oil • Vitamin E Oil • Avocado Oil • Sweet Almond Oil • Grapeseed Oil • Essential Oils

Sugar Scrub Cube Ingredients
Pure Cane Sugar • Shea Soap [Coconut Oil • Palm Oil • Safflower Oil • Glycerin (Kosher, Of Vegetable Origin) • Shea Butter (Refined Naturally Crushed) • Purified Water • Sodium Hydroxide (Saponifying Agent) • Sorbitol (Mosturizer) • Sorbitan Oleate (Emulsifier) • Oat Protein (Conditioner), Titanium Dioxide] • Jojoba Oil • Sweet Almond Oil • Mica • Fragrance • Phenoxyethanol (and) Caprylyl Glycol

Are Your Products Cruelty-Free?

Serum No. 5 does not conduct, commission or pay for any test on animals for ingredients, formulations or finished products.

Serum No. 5 is also listed on PETA’s list of companies that do not test on animals.

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Are Your Products Vegan?

As of today and to the best of our knowledge and due diligence, no Serum No. 5 nail lacquer and body products contain any animal ingredients. As such, Serum No. 5 has been listed by PETA as a company that sells vegan products.

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How Do Glow In The Dark Lacquers Work?

All glow in the dark products contain phosphors, a substance that radiates visible light after being energized.

Phosphors have three characteristics:

  • The type of energy they require to be energized
  • The color of the visible light that they produce
  • The length of time that they glow after being energized

Each colored glow effect also plays a part in the length of time they glow after being energized. Typically, green and blue glow effect polishes have the longest glow time with red and purple having the weakest and shortest glow times.

How Do I Get My Glow In The Dark Lacquers To Glow?

To get the best glow effect, glow in the dark pigments respond best to light sources rich in UV rays such as sunlight, black lamps and halogen lamps. Typical household and energy efficient bulbs take longer to activate the glow pigments because their UV output is low.

How to Order


Is There A Cart Hold?

Yes. Once a product is added to your cart, you will have one hour to check out and pay for the entire transaction in order to reserve your item.

How Do I Purchase Out Of Stock Items?

If an item is out of stock, be sure to join our waitlist to be notified of when it is back in stock and available for purchase! To do so, click on the out of stock product listing and click on the Join Waitlist button.

How Can I Purchase Discontinued Items?

If you are interested in purchasing a discontinued item, please check with one of our various stockists here who may just have what you’re looking for.

Do You Make Custom Lacquers?

If you are interested in having your very own custom Serum No. 5 lacquer, be sure to check out the Serum Lab! This listing will walk you through the steps of being a mad scientist and choose your guidelines by selecting your options and I will get my creative juices flowing and create a “surprise” polish just for you!

These do take some time, so quantities are limited, but be sure to check back often if it is unavailable or join the waitlist.

Can I Order If I Am Overseas?

If you do not live in the United States, you can still place an order. However, most lacquers cannot be shipped internationally, but you can still order other great items.

To see which items are available internationally, click here.

To see where shipping is available to (most lacquers excluded), click here.

Do You Offer Any Sales?

I do not offer very many sales. However, there may be certain products that will be discounted and you can earn constant discounts on your orders by participating in our Rewards program.

To learn more about how the Rewards program works, click here.

What Are Reward Points Worth?

Each reward point is worth half a dollar (1 point = $0.50).

To learn more about how the Rewards program works, click here.

How Do I Earn Reward Points?

You can earn reward points by doing any of the following:

  • Receive 1 point for signing up for an account on www.SerumNo5.com
  • Receive 1 point for every $5.00 spent on www.SerumNo5.com (tax and shipping not included)
  • Receive 1 point for every product review done

To learn more about how the Rewards program works, click here.

Payment & Shipping


What Forms of Payment Do You Accept?

Serum No. 5 currently accepts payment through PayPal and all major credit cards (Visa, MasterCard, American Express and Discover) through Stripe.

If you happen to use the eCheck or Bank Transfer payment method through PayPal, please note that there is a slight delay in bank transfers and this will affect when your order will ship.

What Shipping Methods Are Available?

All orders ship via USPS First Class Mail or Priority Mail depending on the order’s weight. If you require another service such as FedEx or UPS for an extra surcharge, please contact us.

How Long Will It Take To Get My Package

Order processing (preparing your shipment) can take between 4-5 business days. However, we will try to ship out your order as soon as possible.

Shipping within the US can take about 3-5 days, excluding Sundays and federally recognized holidays. International shipping can take between 7 to 14 days and in some instances, may take longer.

For more information on shipping, please click here.

Do You Ship Internationally?

Yes, international shipping is available, but please note that not all items are available for international shipping. To see what items are available internationally, click here.

Countries we ship to:
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  • Argentina
  • Australia
  • Austria
  • Belgium
  • Canada
  • Chile
  • Colombia
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Egypt
  • Estonia

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  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Mexico
  • Netherlands
  • Norway
  • Philippines
  • Poland

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  • Portugal
  • Republic of Ireland
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Korea
  • Sweden
  • Switzerland
  • Taiwan
  • United Arab Emirates
  • United Kingdom
  • United States

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For more shipping information, click here.

How Can I Return A Product?

You may return your merchandise, within 10 days of receipt of shipment for a refund or exchange if you are unhappy for any reason.  

For more details, please click here.

Miscellaneous


How To Remove Glitter Lacquers?

To remove glitter lacquer, it is recommended to use a base coat designed for such purposes or to use the foil method. Using the foil method, soak a cotton ball with acetone, place over the nail and wrap with foil. Wait about 5 minutes and your glitter lacquer should come right off.

What's The Best Way To Photograph Glow in the Dark Products?

To get a great glow in the dark photo, you will need a camera that has manual focus and a high ISO (level of sensitivity of your camera to available light), a tripod and a strong light source to charge your glow in the dark nails.

Before applying your lacquer, give the bottle a good shake to incorporate the glow pigments. Charge your nails using a light source that emits strong UV rays such as the sun. Turn off the lights and using your camera, set your camera on manual focus and focus on your glowing nails, adjusting until you get a crisp outline and set your camera’s ISO to 800 or higher. Take some test shots to see which effect you like the best, but take note that you will likely need to charge your nails multiple times while you figure out the settings that work best for you.

What Do You Use To Charge Your Polishes?

I test and charge my glow polishes by using either the sun or, if it is cloudy or dark outside, I use a UV lamp that’s typically used for gel polishes. This is the model that I use.

How Do I Store My Polishes?

The best way to store your polishes is in a cool, dark space. This will help extend your polishes’ shelf life and help maintain its consistency. Also, constant light may affect your polishes’ color. With glow in the darks, while it can continue to glow for years to come, it’s best to be safe and keep it away from constant light exposure which would activate the glow particles.

Have any questions we didn't answer?