By placing an order with Serum No. 5, you are responsible for original shipping charges and the cost of return shipping back to Serum No. 5. This also applies to any shipments that are refused by you at delivery. Please be sure to double check the delivery address. If an order will need to be reshipped, the customer will be responsible for the additional shipping charge. Please take notice that Serum No. 5 can only guarantee that your order has been shipped, Serum No. 5 will not be responsible if, for whatever reason, your order has been lost or stolen. Any applicable customs fees will be the buyer’s responsibility.
We will always try to offer fast shipping, but just in case please allow 5-7 business days to process and ship your order.
Orders will be shipped via USPS First Class Mail or Priority Mail depending on the order’s weight. Orders shipped using this method generally take 2-5 business days domestically and 2-4 weeks internationally.
Standard Delivery Time Estimate
To estimate when a package will be delivered, the following points should be considered:
- Payment confirmation and address verification must be received prior to order processing. Processing may take up to 5-7 business days.
- Please take weekends & holidays in to consideration.
Orders shipped within the US typically take between 3-5 days, excluding Sundays and holidays.
International orders take between 7 to 14 business days and in some instances, may take up to 4 weeks.
Once your order ships, you will receive an email with your delivery confirmation number. Domestic orders will receive a delivery confirmation number composed of numerical values. International orders will receive a customs number composed of alphabetical and numerical values. Please note that not all customs numbers contained detailed shipping status updates.
Countries we ship to:
- Costa Rica
- Czech Republic
- Dominican Republic
- Hong Kong
- Puerto Rico
- Republic of Ireland
- Saudi Arabia
- South Korea
- United Arab Emirates
- United Kingdom
- United States
- Virgin Islands (US)
For all other countries or for international nail polish retailers, please visit our list of authorized stockists here.
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