Terms And Conditions
Sales Tax
Applicable sales tax will be added to all purchases shipped to California.
Taxes, Customs and Duties
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Please note that in rare occasions custom agents may delay delivery of some packages.
Currency Conversion
All prices listed on our site are in US dollars, and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link:
XE.com – Foreign Exchange Rate Calculator
Payment Options
We currently accept payments through PayPal and all major credit cards (Visa, MasterCard, American Express and Discover) through Stripe.
If you happen to be using the eCheck feature, please note that there is a slight delay in bank transfers and may affect when your lacquers will be shipped.
Please ensure that your PayPal address matches the email address listed when you checkout to prevent any delays in processing your order.
Shipping Options
We will always try to offer fast shipping, but just in case please allow 5-7 business days to process and ship your order.
Countries we ship to:
- Argentina
- Australia
- Austria
- Belgium
- Canada
- Chile
- Colombia
- Costa Rica
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Dominican Republic
- Egypt
- Estonia
- Finland
- France
- Germany
- Greece
- Hong Kong
- Hungary
- Japan
- Latvia
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Mexico
- Netherlands
- Norway
- Philippines
- Poland
- Portugal
- Puerto Rico
- Republic of Ireland
- Romania
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- South Korea
- Sweden
- Switzerland
- Taiwan
- United Arab Emirates
- United Kingdom
- United States
- Virgin Islands (US)
By placing an order with Serum No. 5, you are responsible for original shipping charges and the cost of return shipping back to Serum No. 5. This also applies to any shipments that are refused by you at delivery. Please be sure to double check the delivery address. If an order will need to be reshipped, the customer will be responsible for the additional shipping charge. Please take notice that Serum No. 5 can only guarantee that your order has been shipped, Serum No. 5 will not be responsible if, for whatever reason, your order has been lost or stolen. Any applicable customs fees will be the buyer’s responsibility.
US and Canada Orders
Your order will be shipped via USPS first class mail or Priority depending on its weight. Shipping costs are calculated based on shipping service as well as reasonable packaging costs to ensure that your lacquers come to you safe and ready to use. All domestic (within the US) orders will come with a delivery confirmation number so that you will know when your order has been delivered.
By placing an order with Serum No. 5, you are responsible for original shipping charges and the cost of return shipping back to Serum No. 5. This also applies to any shipments that are refused by you at delivery. Please be sure to double check the delivery address. If an order will need to be reshipped, the customer will be responsible for the additional shipping charge. Please take notice that Serum No. 5 can only guarantee that your order has been shipped, Serum No. 5 will not be responsible if, for whatever reason, your order has been lost or stolen. Any applicable customs fees will be the buyer’s responsibility.
International Orders
For other countries or to check for better international shipping rates, please look at Serum No. 5’s list of authorized stockists that offer international shipping here.
Buyer's Responsibilities
By placing an order with Serum No. 5, you are responsible for original shipping charges and the cost of return shipping back to Serum No. 5. This also applies to any shipments that are refused by you at delivery. Please be sure to double check the delivery address. If an order will need to be reshipped, the customer will be responsible for the additional shipping charge. Please take notice that Serum No. 5 can only guarantee that your order has been shipped, Serum No. 5 will not be responsible if, for whatever reason, your order has been lost or stolen. Any applicable customs fees will be the buyer’s responsibility.
Returns and Exchanges
Serum No. 5 wants you to be happy with your purchase.
You may return your merchandise, within 10 days of purchase for a full refund if you are unhappy for any reason. For more information on the return process, please click here.
